Terms & Privacy

PRIVACY POLICY 

Tanapama protects the privacy of the information provided by its customers and takes all necessary precautions to protect personally identifiable information from loss, misuse or unauthorised access. 

In order to process a customer’s order, Tanapama requires information such as name, email or contact information, delivery address and payment details. 

Tanapama will not sell the customer’s personal information to any third party and will not disclose any details to third parties without the customer’s consent except in the following circumstances:

  1. delivery purposes; and
  2. if necessary to comply with applicable laws, investigations, or legal proceedings where Tanapama is required to disclose the customer's information. 

Regarding transaction security for credit card payments, Tanapama uses a certified and safe payment gateway. No human intervention is required to complete credit card transactions and credit card details are discarded once processed at point of purchase. Tanapama also uses the latest SSL certificate for encryption and further protection of customers' information. 

Tanapama uses browser cookies to recognise the customer on the customer’s return visits and to measure website traffic. The customer can disable this feature on the browser.

By using the Tanapama website, the customer is consenting to the collection of information by www.tanapama.com in accordance with this Privacy Policy.

 

TERMS & CONDITIONS 

All contracts and dealings between Tanapama and each of its subsidiaries, affiliates, associated companies and related entities, and any person relating to any goods or services provided and supplied by Tanapama to the customer through the website are subject to the terms and conditions outlined hereafter.

By using this website, the customer agrees to be bound by these terms. Tanapama has the right to amend, remove or vary these terms at any time without notice. 

All intellectual property rights in all software and content made available to the customer on or through the website remains the property of Tanapama. The customer is authorised to download, view, copy and print any content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way.

The customer must not remove any copyright or trade mark notices from the content found on the website. Tanapama makes no representation or warranty to the customer of any kind, express or implied that the goods and services will not infringe any intellectual property rights of a third party.

DELIVERY OF GOODS

By placing an order, the customer is offering to purchase the goods subject to these terms. Each order the customer places will be a separate and binding agreement between the customer and Tanapama. All orders are subject to availability of the goods and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are intended as an estimate only and are subject to any delays resulting from postal delays for which Tanapama is not responsible.

Tanapama reserves the right to accept or reject an order for any reason at any time.

When placing an order, the customer undertakes that all details that are provided to Tanapama are true and accurate, that the customer is an authorised user of the credit or debit card used to place the order and that there are sufficient funds to cover the cost of the goods. Tanapama reserves the right to hold an order pending credit card verification. 

A Pre-Order is the term used when an item is currently out of stock but will be ordered from suppliers once the customer places the order. The order will then arrive to the customer within a certain time frame after the order is placed. The date of delivery will be displayed under the description in each item.

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