Shipping & Returns

SHIPPING 

Orders are usually within the next business day. Please note, we cannot be responsible for delays incurred by our shipping couriers or any other circumstances beyond our control.

Orders placed on a weekend or during a holiday are processed the next business day. 

In the unlikely event that you have not received your parcel within 10 business days of placing your order please contact us at hello@tanapama.com and we'll look into your order for you. 

U.S. SHIPPING: $10 (excludes Alaska, Hawaii and Puerto Rico)

PANAMA SHIPPING: Free

CANADA SHIPPING: $15 

INTERNATIONAL SHIPPING: $25

We ship your package DDU, duties and taxes unpaid, and do not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.

RETURNS

If you would like to return an item you've purchased from us, you are more than welcome to do so for a store credit or refund, within 15 days of receiving your order. Refunds are for the price of the item(s) only, not shipping costs, while store credits are issued for the total amount paid including shipping costs.

Items that were purchased on sale or with a discount code can be returned for store credit only and we do not accept returns on items purchased with a discount of more than 20%.

To return an item, please mail your package following these steps:

  1. Submit a return request through your account page on our website, for either a refund or store credit 
  2. Package the item in its original condition, with tags attached 
  3. Send your package through a traceable delivery service of your choice to:

Tanapama, S.A.

7801 NW 37th St. 

PTY#155532

Doral, FL 33195

305-735-8551

 
Once we receive and process your return (give us up to 10 days), you will be issued a credit note or refund to the original payment method. We will refund you or issue store credit for the price of the item(s). We are unable to refund original shipping charges unless you were shipped a damaged or wrong item. In this rare case, we will refund you for all shipping costs and the price of the item, and your return will be processed free of charge. 
  • Returns must be sent to us within 15 days of delivery.
  • Items must be received in their original condition – unworn, unwashed, with all tags attached. We reserve the right to reject your return if it has an odor of perfume/deodorant or makeup/tanning marks.
  • Sale items and items purchased during promotional sale periods (over 20% discount) are not eligible for return.

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