FAQ

Can I return an item?

Yes, returns for store credit or exchange will be processed free of charge, within 30 days of receiving your order. You will have to cover the shipping cost to return any garment to us. Exceptions will be granted if Tanapama is at fault (for example for any faulty garments or dispatch errors).

 

How do I use my store credit?

The store credit will come in a code which you enter at the final page of checkout. Store credit does not cover shipping charges and is a one time use credit so you will need to make sure your order is of equal or greater value to use the full amount.

 

Can I change something on my order?

If you need to change or cancel your order, please email us at hello@tanapama.com immediately. We generally process orders within 3-6 hours, and once our warehouse has processed your order, we will be unable to make any changes.

 

Can I add another item to my order after I place my order?

If you have already placed your order you will not be able to make changes. Please make a new order and contact us and we will waive the shipping charges.

 

Can I return or exchange items that were purchased on sale?

All items purchased on sale or marked down cannot be returned or exchanged.

 

Why was my order canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 

 

What is a pre-order item?

'Pre-order' is the term used when an item is currently out of stock, but will arrive back in stock within a certain timeframe and is available for pre-purchase. The estimated date of dispatch will be displayed under the description of a pre-order product. We offer lower prices on pre-order items.

 

How long will it take for my order to arrive?

Standard shipping within the U.S. typically takes 2-4 business days to arrive. For all shipping rates and estimated times, please visit our Shipping & Returns page.  

COPYRIGHT © 2017 TANAPAMA